Terms & Conditions
Overview
Please read our (“Terms”, “Terms & Conditions”, “Terms of Use”) carefully before using the www.camelerspiceco.com website operated by CAMELĒR SPICE CO. and Hue & Hew Ltd. CAMELĒR SPICE CO. is the trade name used by Hue & Hew Ltd., we are limited company who operates this Website. All uses of “we”, “us” or “our” in these Terms and Conditions are references to Hue & Hew Ltd. trading as CAMELĒR SPICE CO. Our business address is Hue & Hew Ltd., 152 - 160 City Road, London, EC1V 2NX, United Kingdom. Our VAT number is 63 6667 66. All sales made through this Website are made by CAMELĒR SPICE CO. and Hue & Hew Ltd. trading as CAMELĒR SPICE CO. Any CAMELĒR SPICE CO. offers on this website, including and not limited to all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, services, conditions, policies and notices stated here.
By visiting and/or accessing our website and/or placing an order for goods and/or services promoted by CAMELĒR SPICE CO. and Hue & Hew Ltd. trading as CAMELĒR SPICE CO., you are considered to have accepted our terms as dictated by your order and to be bound by the following (“Terms”, “Terms & Conditions”, “Terms of Use”) including those additional terms and conditions and policies referenced herein and/or available by hyperlink. If you do not agree/disagree to all the Terms & Conditions, Use and Conditions outlined here, you should not order from CAMELĒR SPICE CO. and Hue & Hew Ltd. trading as CAMELĒR SPICE CO.
These Terms apply to all users of the site, including without and limitation users who are browsers, vendors, customers, merchants, and/or contributors of content and others who access or use the service and Website. If these Terms & Conditions, are considered an offer, acceptance is expressly limited to these Terms & Conditions,
These Terms & Conditions were last updated on: 21st June 2021.
Any additional new features or tools added to the current service/store/website shall also be subject to the Terms, Terms & Conditions, and Terms of Use at any time on this page. Rights are reserved to update, change or replace any part of these Terms, Terms & Conditions, and Terms of Use, our Privacy Notice and Cookies Policy (together, the “Website Terms & Conditions”) by posting updates and/or changes to our website. It is your responsibility to periodically check this page for changes and/or amendments. Your continual access and use of the website following the posting of any changes signifies an acceptance of those changes.
Our website is hosted on Shopify Inc. who have provided us with this online e-commerce platform that allows us to sell our products and services to you.
Section1 - Online Store Terms
By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 - General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adopt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
These terms and conditions together with the Privacy Notice and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
Section 3 - Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. All references on our Website to product labelling or other compositional information, conform to UK legal requirements.
Section 4 - Intellectual Property Rights
On this Website, such works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively known as “Content”) and the intellectual property rights in such content included on this Website, is the property of CAMELĒR SPICE CO. and Hue & Hew Ltd. Reproduction, publication, distribution, display, modification, creating derivative work from, or exploitation in any way of, in whole or in part of the Content without getting prior express written consent from us is strictly prohibited and unless otherwise mentioned and/or specified seeking of such consent will be carried out by you for lawful purposes only and in compliance with all applicable laws.
Section 5 - Modifications To The Service, Product and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Hue & Hew Ltd. trading as CAMELĒR SPICE CO.
5.1 PRODUCTS
Our products are natural without any modifications or preservatives and because of this, weight density and size may very upon delivery. We aim to provide the weight indicated on the product page of the website and the weight indicated on the packaging, however due to the density of the bulk product ‘Herbs and Spices’ the end use product purchased and delivered may vary then initially indicated by us. And even though we go through the strictest and most rigours forms of quality control to ensure the best and cleanest quality product reaches you, nature and the handling from our sources cannot be controlled, therefore some natural elements may be present. Ingredient alternative will always be indicated at the product description page.
5.1.1 PRODUCTS MAY VARY SLIGHTLY FROM THEIR PICTURES.
Images on our website are used for illustrative purposes only and may very slightly. Although we make every effort to display the colour, texture and conditions accurately, we cannot guarantee that a device screen display will accurately reflect the product.
5.1.2 PRODUCT PACKAGING AND LABELLING MAY VARY
Packaging and labelling may vary physically to what is shown on our website.
5.1.3 YOUR ORDER NUMBER
Once an order is placed, we will sign you an order number to inform you that we accept the order. When contacting us regarding your order it is important to reference the order number.
5.1.4 WE ONLY SELL THE PRODUCTS FOR YOUR OWN LAWFUL USE.
You warrant that:
The product will not be used for unlawful purposes or in any otherwise to breach any health and/or safety guidance and/or warning supplied in relation to them; and no product will be supplied by you to any third party for unlawful use for any purpose.
We will be indemnified by you us against all liabilities, cost, expenses, damage and losses all other reasonable professional costs and expense (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) suffered or incurred by us arising out of or in connection with any breach of the warranty contained in this clause 5.1.3.
5.2 PURCHASES
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, postal address, email address etc. This should not be used for any reason without your express permission.
Our Website will guide you through the process you need to follow to place an order. The sale of CAMELĒR SPICE CO. products shall not be considered complete until we have accepted your offer to purchase them. Your order will be placed when you click on the “Place Order” button at the end of the checkout process. By placing your order you are agreeing to purchase the product(s) you have selected. Our acceptance of your offer to purchase is signified when we process your payment method. CAMELĒR SPICE CO. reserves the right to decline your order at any time up until the moment we charge your payment card and method.
Once order is placed by you and we verify payment, we will send you an order acceptance/confirmation. At this point a contract will be in existence between you and us. Your order acceptance/confirmation will include your order number. If you need to contact us about your order, please use this order number as it will aid us track your order.
5.3 PRICING AND AVAILABILITY
Product price will be indicated on the Website. All prices are listed in pounds sterling and include VAT at the prevailing rate. We aim to try to ensure that all the prices shown on the Website are accurate, although sometimes errors can occur. Such errors will be amended with provisions taken if a product’s correct price is lower or higher than that paid.
If a you order a product and it is not currently available (either because it is available for pre-order or stocks have run out), you will receive an email notifying on the product availability. On receipt of this email and should you wish to do so, you have the right to cancel your order.
5.4 PAYMENT METHOD
Payments must be done using a valid debit card or credit card. We accept the following cards: VISA, MasterCard, Maestro, Maestro UK, Discover and American Express. Charges and payment will only be made once the order has been accepted and is ready to be shipped. You authorise us (or our third-party payment processor) and agree by providing details of a credit or debit card to use that payment method to charge your payment method for the total amount of your order.
Section 6 - General Products and Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
6.1 DELIVERY
Always subject to product availability, we will aim to fulfil your order within 30 days from the date of the order acceptance and confirmation, unless we specify an earlier delivery timetable in the order acceptance and confirmation. Although, unless stated, we cannot always guarantee that we can do so because of factors surpassing our reasonable control. If this becomes the situation, we will try to contact you as soon as we can in order to rearrange delivery.
If a pre-order is made (where we stipulate that a product is not available as yet, but permit you to place an order of which your payment will be taken only when the product is available for shipping), we might suggest an estimated delivery date. By progressing to place such a pre-order, you are confirming and recognising that your order could take longer than 30 days to fulfil.
You have the right to cancel the purchase contract and receive a full refund if we notify you that within the delivery period specified, we will not be able to deliver the purchase product(s) and we are not able to agree on an alternative delivery date or method with you.
6.2 DELIVERY AND PACKING CHARGES
The prices listed on the Website do not include postage delivery and packaging charges; these will be shown separately on our Website before you place your order at the checkout stage.
Section 7 - Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Section 8 - Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms & Conditions.
Section 9 - Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
9.1 LINKS TO OTHER WEBSITES
We may link and include in our Website other third-party websites and users which are not owned or operated by us. We have no operational control on these sites and/or links and its content. There will be no liability held to us for the content of such sites and/or the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. If access to these links on our Website is made to such third-party websites, please read their terms and conditions of use and their privacy policies as our Terms and Privacy Notice do not apply in this instance. We do not endorse, recommend or provide any guarantees to these websites and their content or services or products supplied and sold by them.
9.2 LINKING TO OUR WEBSITE
From our website, unless we specifically indicate, or we have provided you with clear prior written permission (“Linking Permission”):
- our homepage may be linked, providing you do this in a fair, legal way that does not harm, damage or take advantage of our reputation and services. However, you are prohibited from using such a link in a way to elude or suggest any form of approval and/or enrolment, endorsement or association on our part where none exists;
- a link must not be established from any site that is not owned by you;
- you must not frame our Website in any other site; and without notice, we retain the right to withdraw any Linking Permission.
Please contact us for any use of any material on our Website other than as set out above and in accordance with clause below.
Section 10 - User comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Section 11 - Personal Information
Your submission of personal information through the store is governed by our Privacy Notice. To view our Privacy Notice.
Section 12 - Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section 13 - Prohibited Uses
In addition to other prohibitions as set forth in the Terms & Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
13.1 PERMITTED USES
Website access and use, including but not limited to web pages display, printing materials from this Website and communication with us, can only be carried out for non-commercial purposes that is in no way affiliated with any trade, business or professional activity. It is strictly prohibited to use any material from this Website and you may not use it for any unlawful or criminal purpose or for the purposes of hosting, disseminating or propagating viruses, among others.
13.2 VIRUSES, HACKING AND OTHER OFFENCES
You cannot and must not misuse our Website by intentionally including viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You cannot and must not endeavour to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You cannot and must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By violating this condition, you would be committing a criminal offence under the Computer Misuse Act 1990. We will pursue and report any such misconduct to the relevant law enforcement authorities and we will co-operate with those authorities and inform them of your identity. In the event of this type of misconduct, all rights to use our Website will cease with imitate effect. Any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or any other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any site linked to it will not be liable to us. Please refer to the Limitation of Liability below.
By agreeing to be subject by these Terms and Conditions you are agreeing to be subject by our Privacy Notice. We advise that our Privacy Notice is read as it will explain and aid in understanding on how and the purposes we use to collect and use your personal data.
Our Cookie Policy is also included into these Terms and Conditions. There is a choice as to either agree or not to allow the use of some of these cookies. Details on the changes that can be made to your cookie settings are outlined in our Cookies Policy.
Section 14 - Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Camelēr Spice Cº, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by United Kingdom law.
Section 15 - Indemnification
You agree to indemnify, defend and hold harmless Camelēr Spice Cº and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms & Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 16 - Servability
In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 17 - Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms & Conditions are effective unless and until terminated by either you or us. You may terminate these Terms & Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms & Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Section 18 - Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.
These Terms & Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
Section 19 - Governing Law
This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
Section 20 - Changes to Terms & Conditions
You can review the most current version of the Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.
Section 21 - Contact Information
Questions about the Terms and Conditions should be sent to us at info@camelerspiceco.com.
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We strive to ensure that all our customers, regardless of location, have a smooth and hassle-free experience, please do not hesitate to contact us.
Last updated: 22nd April 2024