Frequently Asked Questions (FAQ)

 

1. How do I store my spices?

To maintain the freshness and potency of our spices, we recommend storing them in a cool, dry place, away from direct sunlight, heat, and moisture. All our spices are packed in dark amber glass jars with aluminium closures, which help block light and preserve the flavours. Ensure the jars are tightly sealed after each use to prevent air and moisture from getting in.

 

2. What is the shelf life of your products?

Our spice blends have a shelf life of 18-24 months when stored properly. While they remain safe to consume after this period, the flavours may weaken over time. We recommend using them within the best before date to enjoy the full intensity of the blend’s aroma and flavour. Each jar has a date for your reference.

3. Why are your blends ground and whole?

Some of the ingredients our blends are ground in small batches some are kept whole. This is because the blend recipe needs to be formulated for the best balance of flavour. 

 

4. What is your product guarantee and returns policy?

We take pride in the quality of our spices. If you're not fully satisfied with your purchase, we offer a simple returns process to resolve any issues quickly.

 

Our Guarantee:
If any product doesn’t meet your expectations, you may request a full refund or replacement within 14 days of your purchase. Just contact us at wecare@camelerspiceco.com to initiate the return or replacement process.

 

5. Can I return an opened product?

We want you to be happy with your purchase. If you're not satisfied after trying one of our products, please contact us at returns@camelerspiceco.com. We will work with you to find a solution, whether that’s a refund or a replacement. Be sure to reach out within 14 days of receiving your order to qualify for a return or exchange.

6. What are the shipping costs?

For UK-based orders, we charge a flat shipping fee of £4.95 for deliveries via Evri, regardless of whether you order one item or four. The maximum number of jars we can ship in a single box is five. That does not mean you can order only five, it means that your order will come in more than one box. However, we do offer * free shipping on all orders of five or more blends. For more information, please visit our Shipping Policy.

7. Do you ship internationally?

Yes, we are now pleased to offer ** worldwide shipping via DHL. Shipping costs are calculated at checkout based on your location. International orders are carefully packed and shipped with reliable delivery services to ensure your spices arrive in perfect condition. Enter your shipping address at checkout to see the shipping rate and available options for your region. For more information, please visit our Shipping Policy.

 

8. How do I check the status of my order?

Once your order has been dispatched, we will send you an email confirmation with a tracking number. You can use this tracking number to check the delivery status through the courier’s website. Please allow 48 hours for the tracking information to update. If you're in the UK and you haven’t received your order within seven days of shipping, please contact us at orders@camelerspiceco.com with your name and order number. Please note that international delivery times may vary depending on the destination and any customs processes. If you have any questions or concerns about your international order, feel free to contact us at orders@camelerspiceco.com.

9. Can I modify or cancel my order?

As long as we haven’t printed the shipping label, we’re happy to modify or cancel your order. If the order has already been shipped or the shipping label has been printed, modifications or cancellations are no longer possible. Please email us at orders@camelerspiceco.com as soon as possible if you need to make changes.

 

10. The blend I want is out of stock? Will you restock it?

If a blend is out of stock and you want to order again, then please do reach out to us here or email us at: wecare@camelerspiceco.com and we will see if it is going to land soon. You should also keep an eye on our newsletter. You can sign up at the bottom of this page. This is where you will learn about restocks, new drops and much more. 

 

11. My package was marked as delivered but never showed up. What do I do?

Typically, it might take a few days for an order to deliver please refer to our shipping policy. However please keep an open mind for the timeframe. We do aim to do next day delivery. 

Should your order be lost, then please send us an email with your order number at your earliest convenience to orders@camelerspiceco.com. Please be mindful to give a considered measure of time, and take note of the busy holiday seasons, like Black Friday and the Christmas period. 

 

12. My item was broken or damaged.

We are genuinely sorry to hear this. We hate waste, but sometimes these things happen. Please send us a photograph to the following email address returns@camelerspiceco.com and we will take great care of you. 

 

13. My order is missing an item or I received the wrong item. Please help?

We are all human and we promise there was no malice intended. These things do happen. Please send us an email to orders@camelerspiceco.com and we will get the issue acknowledged and rectified as soon as we are in receipt.

 

14. Do your spices contain any allergens?

We list and highlight all potential allergens on the jar labels of our products. Though we take great care to avoid cross-contamination, our production facility handles ingredients like celery, gluten, mustard, sesame, soy, and nuts. While all our blends are vegan, low in sodium, and free of sugar and preservatives, traces of these allergens may still be present. Please refer to each product’s page or jar label for full allergen and nutritional information.

 

15. Are your blends gluten-free and organic?

While some of our ingredients are certified organic, not all of them are. Our supply chain is committed to sustainable and natural practices, but organic certification can be costly for small farmers. As for gluten, some spices may naturally contain gluten, so we cannot guarantee our blends are completely gluten-free. However, all our products are vegan, low in sodium, and contain no sugar or preservatives.

16. How do I participate in the End-of-Life Product Reclamation Program?

We’re committed to sustainability, and you can join us by returning your empty spice jars through our Reclamation Program. Simply clean your jars, package them securely, fill our online form here and send them to:
Camelēr Spice Co. Reclamation Program
7 Norfolk Court
Hagley Road
Birmingham
B16 9LY
United Kingdom
Once we receive your returned jars, we’ll send you a 20% discount code for your next order as a thank you for helping us reduce waste.

 

17. The order is a gift. Can you leave out the prices?

Yes we can, either include this in the notes section at check out. Or email orders@camelerspiceco.com with your order number and instructions.   

 

18. Can I add a gift note?

Yes, you can add a note at checkout, and we will handwrite a personal message to the recipient.

 

19. Do you offer gift cards?

Not yet, but we are working on launching gift cards soon. Keep an eye on our website and newsletter for updates on when they will become available!

 

20. Do you offer bulk or wholesale purchases?

Yes, we offer bulk and wholesale options for certain products. If you're interested in stocking Camelēr Spice Co. blends or purchasing in bulk, please contact us via our stockists page or email us at stockus@camelerspiceco.com

 

We strive to ensure that all our customers, regardless of location, have a smooth and hassle-free experience, please do not hesitate to contact us

 

 

Last updated: 30th August 2024