Privacy Policy

Privacy Notice

Please read our (“Terms”,“Terms & Conditions”, “Terms of Use”) carefully before using the www.camelerspiceco.com website operated by CAMELĒR SPICE CO. and Hue & Hew Ltd.. CAMELĒR SPICE CO. is the trade name used by Hue & Hew Ltd., we are limited company who operates this Website. All uses of “we”, “us” or “our” in these Terms and Conditions are references to Hue & Hew Ltd. trading as CAMELĒR SPICE CO.. Our business address is Hue & Hew Ltd., 152 - 160 City Road, London, EC1V 2NX, United Kingdom. Our VAT number is 63 6667 66. All sales made through this Website are made by CAMELĒR SPICE CO. and Hue & Hew Ltd. trading as CAMELĒR SPICE CO.. Any CAMELĒR SPICE CO.. offers on this website, including and not limited to all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, services, conditions, policies and notices stated here.

Camelēr Spice Co. is the trade name used by Hue & Hew Ltd, the limited company who operates this Website. All uses of “we”, “us”, “our” or “Camelēr Spice Co.” in this Privacy Policy are references to Hue & Hew Ltd. trading as Camelēr Spice Co.

We are committed to respecting and protecting your privacy.

This policy (together with our Terms and Conditions and Cookie Policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.camelerspiceco.com (the “Website”) you are accepting and consenting to the practices described in this policy.

This Privacy Policy describes how camelerspiceco.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Definitions and interpretation

In this privacy policy, the following definitions are used:

1. In this privacy policy, unless the context requires a different interpretation:
1. the singular includes the plural and vice versa;
2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
4. "including" is understood to mean "including without limitation";
5. reference to any statutory provision includes any modification or amendment of it;
6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

1. This privacy policy applies only to the actions of Hue & Hew trading as CAMELĒR SPICE CO. and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
2. For purposes of the applicable Data Protection Laws, Hue & Hew trading as CAMELĒR SPICE CO. is the "data controller". This means that Hue & Hew trading as CAMELĒR SPICE CO. determines the purposes for which, and the manner in which, your Data is processed.

Collection of personal information

1. "Personal information" (also referred to as "Personal Data" in some jurisdictions) is any information that can be used to identify you or that we can link to you.When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
2. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
3. Customer support information including quiz application: 

1. Examples of Personal Information collected: [Name, DOB, contact details]  
2. Purpose of collection: to provide customer support.
3. Source of collection: collected from you.

    4. Information we collect from you: we collect, process and use your personal information when you:

1. register for a new account or log into an existing account;
2. visit our website at www.camelerspiceco.com;
3. order products from www.camelerspiceco.com;
4. use our services; or
5. ask us a question through our Contact us page.
6. filling out your personal information on our quiz website 

    5. We may collect the following Data, which includes personal Data, from you:

1. name;
2. date of birth;
3. gender;
4. contact Information such as email addresses and telephone numbers;
5. demographic information such as postcode, preferences and interests;
6. financial information such as credit / debit card numbers;
7. IP address (automatically collected);
8. web browser type and version (automatically collected);
9. operating system (automatically collected);
10. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
11. in each case, in accordance with this privacy policy.

   6. We collect Data in the following ways: data is given to us by you; and data is collected automatically.

   7. If you choose not to provide certain key information, this may mean that we are not able to provide you with all of our services. 

8. Data that is given to us by you: 

1. Hue & Hew trading as CAMELĒR SPICE CO. will collect your Data in a number of ways, for example:
1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
2. when you register with us and set up an account to receive our products/services;
2. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
3. when you enter a competition or promotion through a social media channel;
4. when you make payments to us, through this Website or otherwise;
5. when you elect to receive marketing communications from us;
6. when you use our services;
7. in each case, in accordance with this privacy policy.

9. Data that is collected automatically: 

1. To the extent that you access the Website, we will collect your Data automatically, for example:
1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Device information

1. Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
2. Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
3. Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
4. Disclosure for a business purpose: shared with our processor Shopify and for internal company use within Camelēr Spice Co. & Hue & Hew Ltd.

Order information

1. Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers payment data shared through third party payment processes), email address, and phone number.
2. Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/ or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
3. Source of collection: collected from you.
4. Disclosure for a business purpose: shared with our processor Shopify, sales channels, payment gateways, shipping and fulfilment apps.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

1. We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:
1. We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
2. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
3. We may share your Data with the following groups of people for the following reasons:
2. any of our group companies or affiliates - to ensure the proper administration of your website and business;
3. our employees, agents and/or professional advisors - to obtain advice from professional advisers;
4. relevant authorities - to facilitate the detection of crime or the collection of taxes or duties;
5. in each case, in accordance with this privacy policy.

Information we collect from other sources

1. We may also receive information about you from other sources, including third parties that help us: update, expand, and analyse our records; identify new customers; or prevent or detect fraud.
2. We may also receive information about you from social media platforms including but not limited to when you interact with us on those platforms or access our social media content.
3. The information we may receive is governed by the privacy settings, policies, and/or procedures of the applicable social media platform, and we encourage you to review them.

How we use the information we collect

1. We may use the information we collect:
1. To respond to your inquiries;
2. To provide you with legal and other services that you request;
3. To operate, troubleshoot, and improve our services;
4. To send you newsletters, legal updates, marketing communications, and other information or materials that may interest you;
5. To maintain our list of contacts
6. To understand how people use our services, including by generating and analysing statistics;
7. For our business purposes, including data analysis; submitting invoices; detecting, preventing, and responding to actual or potential fraud, illegal activities, or intellectual property infringement;
8. To assess the effectiveness of our events, promotional campaigns, and publications;
9. To evaluate, recruit, and hire personnel; and
10. As we believe reasonably necessary or appropriate to: comply with our legal obligations; respond to legal process or requests for information issued by government authorities or other third parties; or protector your, our, or others’ rights.
2. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
1. internal record keeping;
2. improvement of our products / services;
3. transmission by email of marketing materials that may be of interest to you;
4. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
5. in each case, in accordance with this privacy policy.
3. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
4. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
1. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
5. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
6. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
7. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
8. We may use your Data to show you Hue & Hew trading as CAMELĒR SPICE CO. adverts and other content on other websites. If you do not want us to use your data to show you Hue & Hew trading as CAMELĒR SPICE CO. adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).

How we may share the information we collect

We may share the information we collect, including your personal information, with third parties under the following circumstances:

1. Service providers and business partners. We may share your personal information with our service providers and business partners that perform marketing services and other business operations for us. For example, we may partner with other companies to process secure payments, fulfill orders, optimize our services, send newsletters and marketing emails, support email and messaging services and analyze information.
2. Protection of rights and other legal purposes. We may share the information we collect, including personal information, with any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.
3. Asset purchases. We may share the information we collect, including personal information, with any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

Using Personal Information

1. We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillments of your order, and keeping you up to date on new products, services, and offers. Lawful basis
2. Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

1. Your consent;
2. The performance of the contract between you and the Site;
3. Compliance with our legal obligations;
4. To protect your vital interests;
5. To perform a task carried out in the public interest;
6. For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Behavioural Advertising

1. As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
2. We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
3. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use oF cookies or other similar technologies (which you may consent to, depending on your location).
4. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
5. You can opt out of targeted advertising by adjusting the settings in the following sites :
1. FACEBOOK - https://www.facebook.com/settings/?tab=ads
2. GOOGLE - https://www.google.com/settings/ads/anonymous
3. INSTAGRAM - https://business.instagram.com/advertising/ 
6. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Legal bases for using your personal information

There are different legal bases that we rely on to use your personal information, namely:

1. Performance of a contract – The use of your personal information may be necessary to perform the contract that you have with us. For example, as a user of our services we will use your personal information to respond to your requests and provide you with such services.
2. Consent – We will rely on your consent to use (i) technical information such as cookie data and geolocation data as described in this Privacy Policy; and (ii) your personal information for marketing purposes. You may withdraw your consent at any time by contacting us at the details at the end of this Privacy Policy.
3. Legitimate interests – We may use your personal information for our legitimate interests to improve our products and services and the content on our website or application.

Third party websites

1. Our website may contain links to websites not owned or controlled by Camelēr Spice Co. with the trade name used by Hue & Hew Ltd. Camelēr Spice Co. with the trade name used by Hue & Hew Ltd. does not have any control over these third-party websites. We encourage you to be aware of these other third-party websites and their privacy statements, as we cannot control and are not responsible for privacy policies or practices of third-party websites.
2. This Privacy Policy applies solely to the information collected by Camelēr Spice Co. with the trade name used by Hue & Hew Ltd. Please review the Terms of Use for more information.

Security and data retention

1. We deploy administrative, technical, and physical safeguards designed to safeguard the information that we collect. We evaluate these safeguards on an ongoing basis to help minimise risks from new security threats as they become known.
2. However, no information system can be 100% secure. So, we cannot guarantee the absolute security of your information. Moreover, we are not responsible for the security of information you transmit to us over networks that we do not control, including the Internet and wireless networks. We retain the information collected via our website for three years following the last time you last logged in. After that time, we may aggregate the data and retain it for analytical purposes. Please note that the information which you provide to us may be transferred to countries outside the European Union where the laws governing data collection and use may differ from EU law. By way of example, this may happen if any of our servers, or our processors' servers, are from time to time located in a country outside of the EU. We take great care in protecting your personal information and have put in place adequate mechanisms to protect it when it is transferred internationally.

Automated decisions about you

1. We also make automated decisions about you based on your personal information in the following circumstances:
1. to select personalised offers, discounts or recommendations
2. to send you based on your shopping history, browsing history;
2. Subject to local legal requirements and limitations, you can contact us to object to our use of automated decision-making.

Automatic decision-making

1. If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
2. We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
3. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
4. Services that include elements of automated decision-making include:

1. Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
2. Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

GDPR

1. If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact us page or at: info@camelerspiceco.com.
2. Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Your rights

1. You have the following rights in relation to your Data:
1. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
2. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
3. Right to erase - the right to request that we delete or remove your Data from our systems.
4. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
5. Right to data portability - the right to request that we move, copy or transfer your Data.
6. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
2. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@camelerspiceco.com
3. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk.
4. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
5. You can unsubscribe or opt-out of receiving marketing communications from us by clicking the “Unsubscribe” link at the bottom of an automatic email.
6. Subject to local law, you may have certain rights regarding information that we have collected and that is related to you. We encourage you to contact us to update or correct your information if it changes or if you believe that any information that we have collected about you is inaccurate. Consistent with legal requirements and limitations, you can also ask us:
1. to see what personal information we hold about you;
2. to erase your personal information;
3. to port your personal information; and
4. to restrict our use of your personal information
7. Please note that we will likely require additional information from you in order to honour your requests.
8. If you would like to discuss or exercise such rights, send us an email at info@camelerspiceco.com.
9. We may update this Privacy Policy from time to time. The effective date of the current Privacy Policy is noted at the top of this page. We encourage you to periodically review this page. 
10. f you would like to contact us with questions about our privacy or data protection practices, please contact us at info@camelerspiceco.com.

Cookies

1. A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
2. We use the following cookies to optimise your experience on our Site and to provide our services.
3. Camelēr Spice Co. is the trade name used by Hue & Hew Ltd., the sole trader who operates this Website. All uses of “we”, “us”, “our”, or “Camelēr Spice Co” in this Cookie Policy are references to Hue & Hew Ltd. trading as Camelēr Spice Co.
4. Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. By continuing to browse the Website, you are agreeing to our use of cookies.
5. This Website may place and access certain Cookies on your computer.   Hue & Hew trading as CAMELĒR SPICE CO. uses Cookies to improve your experience of using the Website and to improve our range of products.    Hue & Hew trading as CAMELĒR SPICE CO. has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
6. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
7. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Hue & Hew trading as CAMELĒR SPICE CO. to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
8. This Website may place the following Cookies:

1. You can find a list of Cookies that we use in the Cookies Schedule.
2. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
3. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
4. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
5. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
6. For more information on cookies, please visit: www.allaboutcookies.org.

Cookies and similar tools

1. We use browser cookies and similar technologies (collectively, "cookies") to collect and store certain information when you use, access or interact with our website. Common uses for cookies include:
1. Identifying visitors who have signed into a protected website to avoid users having to submit a username and password for every page;
2. Keeping track of visitors' preferences regarding the content they would like to see and the format they would like to view it in so they do not need to resubmit the preferences every time they visit the site;
3. Keeping track of visitors' shopping baskets or wish lists;
4. Keeping track of which pages visitors request to make improvements to site content and navigation; and
5. Engaging in analytics about how the website is used.
2. More information about the cookies we use on our websites is set out in our Cookie Policy . The “help” portion of the toolbar on the majority of browsers will direct you on how to prevent your browser from accepting new cookies, how to command the browser to tell you when you receive a new cookie, or how to fully disable cookies. We recommend that you leave the cookies activated because cookies may allow you to make use of all of the features on our website.

Cookies Necessary for the Functioning of the Store

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Reporting and Analytics

These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

1. The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
2. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
3. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
4. Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Functional Cookies

These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting Cookies

1. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
2. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
3. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us here or by e-mail at info@camelerspiceco.com or by mail using the details provided: Hue & Hew Ltd., 156-160 City Road, Kemp House, London EC1V 2NX, United Kingdom. Last updated: 21/06/2021. 

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/